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 VersaSRS Help Desk 3.2.1


Category: Utilities :: System Utilities
OS: Windows NT/2000/XP
Publisher: VersaDev :: http://www.versadev.com
price: $500
Size: 20.93 Mb
Date added: July 11, 2005
Screenshot: Screenshot
Product page: http://www.versadev.com
/helpdesk_software.asp

Description:
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Key Features: Thin Client Technology (100% Web-based); Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Call Logging; Easy Call Re-Assignment to an Individual or SkillGroup; New Call and Due Date Alerts; Call Escalations; Parent / Child Calls; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Queue, Skill Group, User Call Watcher Notifications; Customisable Prioritisation of Calls; Comprehensive Audit Trail and History; Call Templates; Call Scheduler; Event Manager; Customizable System Labelling. Developed by VersaDev, www.versadev.com, support@versadev.com

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